Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

We’ve been sweeping, repairing, and rebuilding chimneys across White Plains and Westchester County for over 42 years. That’s long enough to know that a guarantee only matters if you’ll actually use it, and that a company only honors its word if it plans to be around to answer the phone. We’re not going anywhere. When we say we stand behind our work, we mean our 90-Day Done Right Promise - in writing, no arguing. If it’s not right, we come back and make it right. The number on your estimate is the number on your invoice. No surprises, no hidden charges, no chasing us down. We’ve built Hearthstone Chimney Co. on a simple idea: do the job properly the first time, treat the homeowner like a neighbor, and sleep soundly knowing we won’t get a call at midnight because something we touched failed. But if that call does come, we answer it. Live person, every hour of every day.

Call (914) 603-1360

What’s Covered

• Workmanship on every chimney sweep, repair, and rebuild. Our technicians are trained, background-checked, and uniformed, and they complete most jobs in a single visit. If a joint we sealed opens, a cap we installed shifts, or a liner we fitted performs below standard within 90 days, we return and correct it at no charge.
• Professional-grade parts and materials only. We work exclusively with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. No builder-grade substitutes, no corner-cutting. If a part we supplied fails due to installation or material defect, we handle the replacement.
• Respect for your home, start to finish. We lay drop cloths, wear shoe covers, and leave your White Plains home as clean as we found it. If our work creates a mess we don’t clean, that’s on us and we’ll fix it.
• On-time arrival, or we own the delay. We’ll be there when we say. If traffic on the Hutchinson River Parkway or a prior job in Scarsdale puts us behind, we call ahead. Your time matters, and we don’t waste it with windows that stretch half a day.
• Honest, upfront pricing with no bait-and-switch. The estimate we provide before any work begins is the final number on your invoice. If we discover something unexpected during a Level-2 camera inspection, we show you the photos, explain the plain-English verdict, and get your approval before adding a single dollar.

Our Satisfaction Promise

Here’s how our make-it-right process actually works. If something about our chimney cleaning, repair, or installation doesn’t meet your expectations, you call (914) 603-1360. A live person answers, 24 hours a day, 7 days a week. We schedule a return visit at your convenience, review the issue with the technician who performed the original work or a senior member of our team, and we correct it. No paperwork to file, no argument about whether the problem is “covered,” no runaround. The 90-Day Done Right Promise is governed by our K.E.Y.S. values code: Krafted right, Every time, Your home first, Standing behind it. Russell Haines put this in writing because he grew tired of hearing from White Plains homeowners who’d been ghosted by other contractors. We’ve been here since 1984. We’ll be here in thirty more years. That only works if our word means something.

We also understand that not every concern is a technical failure. Sometimes a homeowner simply wants a clearer explanation of what we found during a camera inspection. Sometimes the timing of a repair recommendation feels rushed. We slow down. We show you the photos again. We explain why a cracked flue tile in a 1920s Tudor on North Street presents different risks than the same crack in a 1990s colonial in Gedney Farms. And if we recommended work that can safely wait, we tell you that too. A guarantee without honesty is just marketing copy.

Licensed & Insured Backing

Any chimney company can print a guarantee on a business card. The real question is whether they can back it up when something goes wrong. Hearthstone Chimney Co. is licensed and insured, which means there’s a real policy behind every job we perform in White Plains, not a handshake and a prayer. If a technician is injured on your property, you’re not exposed. If accidental damage occurs to your roof, your masonry, or your interior during a chimney liner installation, the claim is handled professionally. We’ve carried this coverage for over four decades because we’ve seen what happens when uninsured contractors disappear after a mishap. Licensing keeps us accountable to state and local authorities. Insurance keeps you protected. Together, they’re the foundation that lets our 90-Day Done Right Promise actually mean something. When Russell Haines founded this company in 1984, he understood that chimney work involves heights, combustion systems, and structural components that affect your family’s safety. You don’t gamble with that, and neither do we.

Standing Offers & Discounts

Our guarantee extends to value as well as quality. We keep four standing offers active year-round for White Plains homeowners: $50 off any repair over $250, a free second opinion on any written estimate you’ve received from another company, an $89 seasonal tune-up to keep your system running efficiently, and a permanent 5% senior and veteran discount. These aren’t introductory come-ons or limited-time pressure tactics. They’re a square deal, available whenever you need us.

Why Homeowners in White Plains Choose Our Guarantee

Westchester County has no shortage of chimney companies. What we offer is continuity. The same technician who sweeps your flue this season may be the one who remembers your crown repair three years from now. Our Level-2 camera inspections produce dated photo documentation you can reference for insurance claims, real estate transactions, or your own peace of mind. And if we tell you a stainless steel liner from DuraFlex is necessary, you’ll see the glazed creosote buildup or deteriorated clay tile that justifies the recommendation. Photos you can see, a plain-English verdict. Documented like an engineer, explained like a craftsman.

We’ve swept chimneys in White Plains before the Mall at Cross County expanded, before the Galleria changed hands, back when the downtown revitalization was still a planning board dream. We’ve seen what happens when homeowners skip a season, when creosote hardens into glazed deposits that no DIY brush will touch, when a cracked crown lets water freeze and thaw its way through brickwork all winter. Our guarantee exists because we don’t want you to learn those lessons the expensive way. Done right - and we stand behind it.

Written by Russell Haines, Owner at Hearthstone Chimney Co., serving White Plains since 1984.