What White Plains Homeowners Say About Hearthstone Chimney Co.
We’ve been sweeping chimneys in White Plains since 1984, and we’ve learned that the best advertising is a homeowner who can explain exactly what we did and why it mattered. No one trusts a company that hides behind vague claims or cherry-picked praise. The reviews below come from real jobs, real neighborhoods, and real conversations we’ve had over the years. They’re specific because our work is specific.
Recent Reviews
We bought a 1920s Tudor on Soundview Avenue and the inspector flagged the chimney as “needs evaluation.” Russell came out with the camera, showed me cracked flue tiles I’d never have seen from the hearth, and walked me through whether it was urgent or could wait. No pressure, just facts. The sweep and inspection took about ninety minutes, and he left the living room cleaner than he found it.
Roger Q., Soundview, White Plains
I’d been putting off the chimney sweep for three years because I was braced for a sales pitch about needing a new liner. Jason from Hearthstone ran the camera, showed me the buildup, cleaned it properly, and told me the liner was fine for now. The $89 tune-up was the number on the invoice, exactly as quoted. That kind of straight dealing is rare in this county.
Jason F., Fisher Hill, White Plains
Our fireplace was smoking into the room every time we used it. I figured we’d need some major rebuild. Russell found a blocked flue and a damaged chimney cap letting water in. He replaced the cap with a Gelco, swept the flue, and the thing drafts perfectly now. Most of the job was done in one afternoon. He even pointed out where the previous owner’s DIY cap was funneling rain toward the crown.
Eric W., Gedney Farms, White Plains
I manage a few rental properties near White Plains High School, and I’ve used Hearthstone for five years now. What keeps me calling is the documentation. After every sweep, I get photos, a plain-English summary, and a clear statement of what’s needed now versus what can wait. That’s gold when I’m explaining expenses to owners who’ve never seen the building.
Nathan M., North Street area, White Plains
We had a bird’s nest in the chimney in late October, right when we wanted our first fire of the season. Called at 8 PM on a Tuesday, spoke to a real person who scheduled us for Thursday morning. Russell removed the nest, installed a proper screen, and swept the chimney. The 90-Day Done Right Promise was printed right on the receipt. Done right, and they stand behind it.
Roger Q., Battle Hill, White Plains
My wife wanted the gas insert serviced before her parents visited for Thanksgiving. I expected to be told we needed some expensive part. The technician cleaned the burner ports, checked the venting with the camera, and found everything in spec. Charged us the tune-up rate and suggested we call back in two years. That’s the kind of honesty that earns repeat business in White Plains.
Jason F., Rosedale, White Plains
After a chimney fire scare last winter, I was paranoid about creosote buildup. Russell did a Level-2 inspection, showed me the video of the flue interior, and explained the difference between glazed creosote and the normal soot we’d accumulated. We scheduled a proper sweep and he pointed out where the previous sweep company had missed a ledge entirely. Details matter when your house is on the line.
Eric W., Westminster Ridge, White Plains
We needed the chimney crown sealed before a predicted week of rain. Nathan at Hearthstone quoted HeatShield crown repair, showed me photos of the hairline cracks that were letting water migrate toward the flue, and had the work done the next day. The crew was uniformed, polite, and worked clean. I’ve recommended them to three neighbors on our block already.
Nathan M., Green Acres, White Plains
Why Customers Trust Us
These aren’t isolated compliments. They’re the predictable result of how Russell Haines built this company over 42 years in Westchester County. The camera inspections with photo documentation mean homeowners in White Plains aren’t taking anyone’s word for anything. The upfront pricing means the estimate and the invoice match. The background-checked, uniformed technicians who complete most jobs in a single visit respect your time and your home. And the 90-Day Done Right Promise, governed by the K.E.Y.S. values code, puts it in writing with no arguing. A company that plans to be in White Plains for thirty more years acts accordingly.
If you’re due for a chimney sweep, need an inspection before buying or selling, or want a second opinion on work another company recommended, call (914) 603-1360. A live person answers 24 hours a day, and estimates are free.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving White Plains since 1984.